Pat Kennedy - Your Washington, DC Real Estate Connection

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Don’t Call Me For Feedback If You Don’t Want To Hear It!

 Good listing agents call for feedback, usually within a day of my showing or previewing their listing, and I am happy to share my thoughts with them.  But more and more often, they’ll ask how my guys liked their listing and then give me an argument about why my buyers are wrong.

In one case, my buyers thought the asking price for a particular condo was just way high, and the agent started to quote two-year-old comps.

One agent took umbrage when I told her my buyers loved her listing and the price was right, but they didn’t want to be in that location.  She then tried to sell me on the neighborhood.  Hello!  I was sold on the neighborhood already, which is why I showed the house in the first place!

Another agent got sort of upset when my buyers bought a similar house on the same block.  She started to trash the house they bought and ranting that hers was a much better buy - especially since her sellers would take less.  So tell them to lower their price already!

The reason I get feedback from my colleagues is so I can share whatever they are saying with my sellers.   When the source is someone other than me, it helps get the point across that their price might be too high, the litter box must be kept cleaner, or they have to get out of the house when it’s being shown.  Whatever our colleagues are telling us, we need to hear it so that maybe our sellers will actually get the message when we give them updates.

And then there’s good feedback.  When I hear about how much the buyers or agents loved to new kitchen counters, the totally compulsive house keeping or the price reduction, it helps me to reinforce whatever the sellers are doing right that is going to help get the place under contract.

Come to think of it, all feedback is good feedback! 

14 commentsPatricia Kennedy • March 29 2008 07:49PM

Comments

I'm with you, Patricia - all feedback is good feedback. If only I could get more than 40% of the showing agents to give it!
Posted by Beth Incorvati ~ TEAM LEADER, CEO (Keller William American Premier Realty) about 1 year ago

I fully agree!  I had an agent once ask me about a home and price,and when I shared it she went crazy on me!  I asked why did she bother to ask Realtors questions if all you want to do is uses it as a sales pitch?  BTW the overpriced EIFS home with the gaudy colors never did sell ans sat on the market for years!  Too bad!

Posted by Jim Crawford ~ Atlanta Real Estate-ABR E-PRO (RE/MAX Greater Atlanta) about 1 year ago
Another great point, Patricia.  I want to know, and that's why I call the showing agent.  We need to hear the good, the bad and the ugly, and then pass it on unaltered to the sellers. 
Posted by Norma Toering Rolling Hills & Palos Verdes Property (REMAX Palos Verdes Realty Lic# 01147470) about 1 year ago
I would love to copy, laminate and distribute this post! You're right on Patricia. I've also been told, "I can't give you feedback, I am a buyer's agent."
Posted by Debbie DiFonzo-United Country VIP Realty-Missouri about 1 year ago
I just spoke to a Realtor ten minutes ago who wanted feedback on two of her listings that I showed today. I gave her honest, constructively critical feedback and she was insulted. Well, that was the buyer's honest feedback. Its not like she owns the houses, so why get upset?  Doesn't make any sense to me.  What I really hate is when people wait 2-3 weeks to ask for feedback and by then you don't really remember the house.
Posted by Lisa Friedman Central New Jersey Real Estate (Pinnacle Realtors) about 1 year ago

I so agree with you.  But it is almost impossible to get Feedback from folks!  I was very honest today; when I gave feedback and told the agent "my client would not past the front door; because we saw 4 big roaches run across the room!"  Cant get much more honest than that!

 

Posted by James Downing - REALTOR®,GRI, ABR - DC Real Estate (Coldwell Banker Residential Brokerage) about 1 year ago
Oh how true! I LOVE getting feedback, my preference is in writing when possible. I have actually emailed agents for their feedback, then cut and paste their responses in order to give to the seller. Nothing speaks louder than than the writing!
Posted by Cris Burlew, Broker ~ St Pete Beach FL Real Estate (Beach & Luxury Realty, Inc.) about 1 year ago
Pat, I love feedback as do my sellers. I give it to homes I show as soon as I get home and they love it always get a nice response back, they are greatful they didn't have to track me down.
Posted by Missy Caulk-Ann Arbor- Realtor(R)- Ann Arbor Real Estate (Keller Williams-Ann Arbor) about 1 year ago
Patricia, I always try to return feedback calls or make sure I answer questions as thoroughly as possible.  However, there is a particular agent that ALWAYS tries to sell her listings to me!  She NEVER shuts up.  It makes me not want to show her listings.
Posted by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group) about 1 year ago
Patricia- It works both ways! I just had an agent who wrote up an offer and I was telling her about how to do a short sale offer and she starts badmouthing the property, it is up against the road and next door to an elementary school. I just told her she could rant and rave all she wants but in the end the BPO that the lender has done will tell us what the lender will accept. Our sellers bought this house and so there is another human who will also buy this house. 
Posted by Nestor & Katerina Gasset Realtors® Wellington Florida Luxury Homes (International Properties and Investments, Inc.) about 1 year ago

Of course, the best feedback is an offer. 

I do two things myself, 1) I use CSS as a showing service and let them gather the feedback which usually comes in the way of an e-mail (when the showing agents bother to respond) and 2) I tell my Sellers that if there wasn't an offer the buyers must not have wanted to buy the house.

Posted by Ken Montville -- the MD Suburbs of DC (RE/MAX Advantage Realty) about 1 year ago
I love feedback but it does make me crazy when agents want to argue. They should just listen and then say thank you, and discuss it with their client. It's goofy for the listing agent to get insulted. After all, it's not her house!
Posted by Kelly Sibilsky (Licensed Through Professional Referrals, Inc.) about 1 year ago
I hear ya - any feedback is good for me -
Posted by Central Oregon Real Estate | Broker Thesa Chambers, Licensed in Oregon (RE/MAX Sunset Realty) about 1 year ago
I thought it was only me who had to justify my clients' opinions on places!  I'm just the messenger.  However, one agent was able to use my feedback to make a positive difference.  I showed a house with a strong cat urine smell to two separate prospective buyers.  The first guy was shuddering with the memory and couldn't get the smell out of his mind.  The second couldn't see past it, but didn't mention it.  An agent in my office went to show the house and was warned about the smell and didn't think it was so bad.  You see, he was expecting to fall over with the stench and didn't...Am I rambling?!  Dont' answer that one!
Posted by Natalie Langford, Winchester, VA Real Estate (Realty Direct of Shenandoah Valley) about 1 year ago

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