Pat Kennedy - Your Washington, DC Real Estate Connection

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It's About Your Kitty Litter Box

This is a conversation that every real estate agent is hesitant to begin with a prospective seller who is a cat person.  So for all you cat lovers out there, on behalf of myself and all of my agent friends on Active Rain, this is what that conversation might sound like.  

 It involves Felix, or Fluffy, or whatever your adorable little fur ball's name might be.  

Even a heavy smoker with a really bad head cold will have a bad reaction to a stinky litter box.  When your house is for sale, if you can't get your kitty to go in the back yard, you have to scoop early and often.  

Some sellers think they've taken care of the problem by putting the cat box out of the main living area - say the garage or basement.  That's not a solution, because when buyers go downstairs or check out the garage - WHOO

I personally have lost a listing because I failed totally to effectively communicate what a huge turn-off Smelly Cat is to buyers.  They thought I was a cat hater who didn't understand them.  Au contraire!   My own house has an occasionally stinky litter box, but then, it isn't for sale.

This particular house stayed on the market for over a year in one of the hottest markets DC has ever known.  Agents gave it the nickname "Stinky House".  It sold way below what it's market value would have been sans Fluffy's cat box. 

So now I've said it.  If this advice fits, please read and heed.

26 commentsPatricia Kennedy • February 27 2008 08:45AM

Comments

Patricia I had the "same house" listed for sale - when they moved out they pulled up the old carpet, had yhe floor sanitized and recarpeted - the sanitizing is very inportant,  Karen
Posted by Karen Kruschka - Prince William, Fairfax ,Stafford County VA Real Estate Service (RE/MAX Olympic Realty) over 2 years ago
Patricia, you just have to be straight with pet owners, but it is difficult because the pet LIVES in the house, and the owners don't want to remove it (cat or dog). Not an easy situation for sure.
Posted by Gary Woltal - Associate Broker REALTOR® Dallas Ft. Worth (Keller Williams Realty) over 2 years ago

Very funny Patricia.  You are right on.  I think the hardest thing for a buyer to look past is odor.  Cat people don't always notice it and it is a tough subject to bring up.  "Your house smells"  is rarely well received.

Ken

Posted by Ken Tracy Naperville Illinois Real Estate (Keller Williams Naperville) over 2 years ago
For every cat lover there are others that dislike cats.   I have had clients that were scared of them and would not go into the home.
Posted by Russ Ravary - Michigan Homes for sale - Michigan Real estate & Mortgage info (Remerica Hometown One) over 2 years ago

Karen, sometimes you have to remove sub-flooring to get the smell out!

Gary, the pet is a family member - often with the status of a middle child!

Ken, I include a chapter in my book, If They Can Smell It, We Can't Sell It, and give it to sellers whether they need it or not.  That's a little better than saying "Your house stinks"!

And Russ, and others are allergic!  More often there are cat rather than dog allergies, but it's hard to appreciate a house while you're grabbing for an inhaler!

Posted by Patricia Kennedy (Evers & Company Realtors) over 2 years ago
Patricia, I recently had this listing.  I told the owners over and over.  they sealed, painted, air freshened.  Bought special stuff online - that worked, but the cats have to move out of the house for it to last- they really did try.  They could not smell it.  The feedback was, pet odor over and over.  I think they got so tired of me telling them, they started to not believe me??  We had so many showings, I know it would have sold had it not been for that issue.  Now, I am a pet owner and lover, not picking on them but it really is an issue and sellers really need to listen to their agents.  "fluffy" could be keeping the home from selling.
Posted by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group) over 2 years ago
Litter boxes turn buyers away, I cant stand the smell.  Great post.
Posted by Larry Hultberg Newark Delaware Realtor, Wilmington (EXiT Central Realty Delaware Home Search Wilmington Delaware) over 2 years ago
Well said... I use to have problems with discussing this, but now I have in my listing packet, the "Sellers Duties", I clearly discuss pet odors and smoking.  It is hard enough sometimes to get past the clutter then have to deal with the smell to boot.
Posted by Kim Kelley, Realtor DRE#01412099 (Coldwell Banker Sky Ridge Realty) over 2 years ago
Take it from a cat lover.  I have five and emptying the litter boxes DAILY is an absolute MUST.  As much as I love these little guys, but their potties REEK!   Just ask your sellers this, "Would you go to the bathroom and leave it unflushed?" 
Posted by Chris Ann Cleland, GRI, SFR (Long & Foster, Gainesville, VA) over 2 years ago
I have three cats and two dogs.  When we go on listing appointments I have to ask Dad if he can smell the pets.  If he does, then I do the talking because I am an obvious animal lover.  It's a delicate thing to do, but not having the talk doesn't do anyone any favors!
Posted by Sarah Cooper (Real Estate Shows) over 2 years ago

Pat..one of the things I have found in my own house is to get a litter box with a large top and changeable charcoal filter...It looks more attractive,(if a litter box can be attractive!) & does wonders for the smell..I also switched over to the Arm & Hammer brand, which doesnt track out and has a great odor control.

The real key is to have a box that is cleaned regularly...This reminds me to go do mine again..My wife and I are so busy, we sometimes skip a day, but we have such a large box it can handle it...The cost about 25 bucks and the filters are about 3bucks,,,worth every penny

Posted by Mike Norvell Sr / Norvell Consulting Group (Norvell Consulting Group) over 2 years ago
It is hard because most times they have just gotten so used to it. It's a complete turn off for buyer though...and I don't particularly enjoy it either ;-)
Posted by Colleen & Co-Moving South King County! Colleen Fischesser, Owner 425-432-5400 (RE/MAX Select Real Estate) over 2 years ago
Pat - This is sound advice for any home seller.  We have multiple cats at our home, and the advice to "scoop early and often" certainly applies.  Good job!
Posted by Jason Crouch, Broker - Austin Texas Real Estate (512-796-7653) (Austin Texas Homes, LLC) over 2 years ago

Audrey, it's really hard for some people to hear it - like we're criticising their pets!

Larry, not to mention the pet dander!

Kim, when you give everyone the same thing in writing, they are less likely to be offended.  That's what I do.

Chris, when you put it that way, it sounds totally gross!  Yikes!

Sarah, it never seems awful in my house, but I sort of know that it is.  I need a friend with a good nose.

Mike, I use Arm & Hammer and a charcoal filter, and it's not nearly as bad as it would otherwise be.

Colleen, I don't think any of us like smelly house!

Jason, do you want any more?  The sweet old lady I blogged about over the weekend needs homes for a few kitties.

 

Posted by Patricia Kennedy (Evers & Company Realtors) over 2 years ago
Patricia - there is nothing worse than a stinky kitty litter box!
Posted by Bill's Blog - Florida Realty Professional - AHWD (Charles Rutenberg Realty) over 2 years ago
Mine gets scooped at least once a day and sometimes twice.  I've also noticed that no matter how hard you scrub after awhile the plastic just absorbs order.  So about every 3-6 months I just buy a new box.  And like you my house isn't for sale but I think showing so many houses with stinky boxes has made me very sensative to my own kitties smell.
Posted by Cindy Jones-Northern Virginia Real Estate & Military Relocation Services (RE/MAX Allegiance #1 RE/MAX Company in the World) over 2 years ago

Patricia,

You have to experience it to believe how bad it can be!!! Great post!!! Thanks,   Fran

Posted by Fran 'The Title Man' Gaspari Title Insurance-PA & NJ (Patriot Land Transfer, Inc.) over 2 years ago
Even more frightening is the wanna be tigers that I have a habit to come across. :)
Posted by Keith Perry - REALTOR® -West Metro Atlanta (Coldwell Banker) over 2 years ago
We can never have to many reminders on this subject. And what is worse is when we have other odors happening. Combine kitty litter with the smell of cigarette smoke or cooking odors that linger (garlic or curry expecially). And, don't think that burning a candle helps!
Posted by Carol Culkin (Houlihan Lawrence Realty) over 2 years ago

Patricia...

Did someone say Cat? :)

In my opinion Cats should be fed to Dogs. But that's just me :)

TLW...ROAR!

Posted by "The Lovely Wife" (Broker Bryant's Wife) The One And Only TLW. (Co-Owner Tutas Towne Realty, Inc.) over 2 years ago

TLW - BAD girl  BAD.....   

My friends have been trying to teach their cat to use the toilet.... Yes you heard right..... But - let's just say - it isn't going so well.... 

(If you think Men have bad aim in the bathroom - you should see their cat!)

 

Posted by James Downing - REALTOR®,GRI, ABR - DC Real Estate (Coldwell Banker Residential Brokerage) over 2 years ago
Patricia - What a timely post--another "cat house" was red tagged in LA today.  A sweet little 80 year old woman with too many cats to count was busted! The house will probably have to be razed, as it was a litter box-free home--those cats went when and where they pleased--they even found a dead one in the piano! OMG....
Posted by Norma Toering Rolling Hills & Palos Verdes Property (REMAX Palos Verdes Realty Lic# 01147470) over 2 years ago
I had one client who put the litter box right near the back door...which is the door that prospective buyers and their agents would enter through! YUK! Imagine that as your first impression. It was a tiny condo without many places to put the litter box and since that was the door she used to take out the garbage, it made logical sense when she was living...but not when she was selling. BTW, the only reason the lockbox was on the back door was because you couldn't put it on the front (common) door to the building. She wanted a lockbox for easy access... otherwise I would never have people enter from the back door!
Posted by Kelly Sibilsky (Licensed Through Referral Connection, LTD.) over 2 years ago

Okay - cat lover here.  BUT, I despise litter boxes and refuse to have them in my house!  I have successfully trained 2 cats to go to the door when they have to "go".  Geez, it was like having a baby all over again...up every two hours to take the kitten outside, etc. But, it worked!  They never run away and they only go outside to "go". 

As for sellers with boxes?  Must be covered, must have charcoal litter and must be cleaned twice a day.  And, for pete's sake, do NOT use smelly, fruity room deodorizer to try and cover up the smell - completely nauseating!  Nothing like "pineapple poop" to turn a showing around.....

Posted by Leesa L. Finley, REALTOR®/RE Strategist Wake Forest NC Real Estate and Area Info (Circa Properties - Your Wake Forest NC Homes Specialist) over 2 years ago

Barbara Jo, the only thing worse is kitty litter and smoke combined with scented candles.

Cindy, I think it's time for me to buy my little guys a new box.

Fran, the worst ones are the boxes that are in basements or garages.  Ick!

Keith & Robin, haven't run into any little tiger guys.  Now that could be scary!  Or stinky!

Carol, I'd take fresh cat pee over most of the scented candles I come across - especially mixed with food smells!

TLW, now creatures that go ROAR are just cats big enough to eat you!

James, I've been trying to train my little Snowball to use the loo, but he just drinks from it.

Norma, every time I hear about one of these old ladies, I feel really sorry for them.  And their cats.

Kelly, you're right - that's not a wonderful first impression, although easy access is important.  I think I'd ask a friend to keep the cat for a while.

Leesa, mine go out to play and come back inside to use their box.  Go figure

Posted by Patricia Kennedy (Evers & Company Realtors) over 2 years ago
Pat, another funny post.  My parents have toyed with the idea of moving across town.  Now, their house is terrible.  I'm sorry.  Smoke AND kitty smells.  They live for the cats.  So, I am truly unsure if I'd even refer them to another agent here in the RAIN if they ever did decide to sell...I'm such a bad daughter! 
Posted by Natalie Langford, Winchester, VA Real Estate (Realty Negotiations) over 2 years ago

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