Pat Kennedy - Your Washington, DC Real Estate Connection

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Ace: It Really Is The Helpful Hardware Place! Tenleytown - DC

Let's face it.  Getting keys that work is sometimes kind of a pain.  Unless, that is, you go to the Ace Hardware Store in Tenleytown.  

We've all noticed the trend toward the huge hardware emporiums that cover acres, have lots of inventory, and few employees on the sales floor who know enough to really be helpful.  And it never seems to fail.  When I need keys for a new listing, I have to go back at least once to have them re-cut.  Except the Ace key cutters so seem to know what they are doing. 

Their keys fit.  They always fit.

But they are great for more than just keys. 

I went in to get some replacement covers for some ceiling lights, and at Ace they cost about two thirds of what Home Depot was selling them for.  They had a woman working in the locks department who must have majored in Locksmithery in college.  I mean, she really knew her stuff. 

It's tucked away in the basement garage parking under Best Buy at the corner of Wisconsin and Albemarle.  An entrance to the garage is just west of Wisconsin on River Road.  There is free parking and free help.  And great prices that I did not expect.  

Comment balloon 9 commentsPatricia Kennedy • May 22 2011 02:37PM

Comments

Customer service!! This is why Home Depot will never put the Mom and Pop Hardware stores out of business. Plus, you always know the same faces at the Mom and Pops!

Posted by Robert Amato (Bob Amato of Empire Home Mortgage Inc) over 9 years ago

Hi Pat,

We go to a local Mom & Pop hardware store too! Love that customer service they provide and recommend them any time we can!

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker Realty ~ 512.750.6899) over 9 years ago

Patricia ...  Ace Hardware in Tenleytown is the place to go !   Has everything ... Goods.. service ... Free parking ...Hey covered parking too !    What a great find !!!   

Posted by San Antonio Texas New Homes for Sale, Berkshire Hathaway HomeServices Hill Country (www.sanantoniotexasnewhomesforsale.com) over 9 years ago

That used to be the old Sears building, didn't it?  I loved it when we parked on the roof!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 9 years ago

Pat, I love Ace hardware, so much more character than those big guys, they always great chotskies there

Posted by Brian Doubleday, Ladera Ranch, Foothill Ranch, Lake Forest, Mission Viejo (Brian Doubleday - IML RealEstate - Orange County, CA Broker) over 9 years ago

I am fortunate enough to have an Ace Hardware jus a few blocks from my office and I am over there most often to have a key cut. I have yet to get a bad one either.

Posted by Bob "RealMan" Timm, Owner of Ward Co. Notary Services, retired Realtor (Ward County Notary Services) over 9 years ago

Hi Pat, Great hyper-local post featuring your favorite hardware store. We also have good one in our area this beats the daylights out of going to a big box store! Nice job and I think I will do a post on ours here in my part of Austin too!

Posted by Russell Lewis, Broker,CLHMS,GRI (Realty Austin, Austin Texas Real Estate) over 9 years ago

Pat, 

I love my ACE guys in Chastain Park and have blogged about them too!  Amazing that mine are also so much better at cutting keys than any other big chain stores.  I will go out of my way to go there, so I don't have to make a second trip.  

All the best, Michelle

Posted by Michelle Francis, Realtor, Buckhead Atlanta Homes for Sale & Lease (Tim Francis Realty LLC) over 9 years ago

We shop all the time at our local Ace Hardware as well because of the great customer service!

Posted by Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional, Palm Harbor, Dunedin, Clearwater, Safety Harbor (Charles Rutenberg Realty) over 9 years ago

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