The Bicycle Place: The Friendliest Bike Store In Town!
Yesterday, I needed a few things for my bicycle. Nothing fancy. Water bottle. Bottle holder. Odometer. And instead of heading to my usual Georgetown bike store, I stopped by The Bicycle Place on Grubb Road in Silver Spring, just over the DC line.
And I got wowed!
First of all, they acted glad to see me, and it's not like I was spending all that much money or anything. In fact, the really helpful staff even had me spend less!
Instead of the 15 function odometer, they sold me a much simpler one that passed the "Pat Test". I may even be able to install it myself! And they found a blue water bottle and holder that match my cobalt blue Fuji twenty-something speed.
So there is a market force in action here.
For years, I've been patronizing a pretty big local chain. There was always a wait for a salesperson, even if I am the only customer in the store. They just didn't seem to care whether I came back or not. So I didn't.
But I sure will return to The Bicycle Shop. Like me, they really do seem to work hard to get repeat customers and referrals!
